Terms & Policies

Generally

These terms and conditions apply when you as a customer make a purchase at Patiene. By placing an order, you accept our terms and conditions of purchase and our privacy policy.

Order and payment

When you place an order, an order confirmation will be sent to the email address you provided. We offer secure payments via our specified payment methods at checkout.

Delivery

Delivery time varies depending on product and delivery address. Estimated delivery time is stated at checkout and on delivery information pages.

Returns and right of withdrawal

You have the right to return your item within the specified return period from receipt, provided that the product is unused and in its original condition. For full information about returns and exchanges, see our Returns & Exchanges page .

Integrity

Your privacy is important to us. We only collect the personal information necessary to process your order, communicate with you, and improve your shopping experience.

All information is handled confidentially and is never shared with third parties, except when required for payment or delivery. Our website uses secure SSL encryption to protect your information.

Contact

If you have any questions about terms, orders or returns, you are always welcome to contact our customer service via our Contact page .